Attorneys Archives - 39 Celsius Web Marketing Consulting https://www.39celsius.com/category/attorneys/ Expert Digital Marketing Mon, 11 Dec 2023 17:57:57 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.2 https://www.39celsius.com/wp-content/uploads/2021/04/favicon.ico Attorneys Archives - 39 Celsius Web Marketing Consulting https://www.39celsius.com/category/attorneys/ 32 32 Personal Injury Lawyer SEO – How To Build Your Practice https://www.39celsius.com/personal-injury-seo-how-to-build-your-practice/ Fri, 18 Nov 2022 23:29:38 +0000 https://www.39celsius.com/?page_id=3340 Digital marketing is still the most effective at capturing more potential clients at the lowest cost of any law firm marketing tactics. And Google is at the top of the list of digital marketing tactics. (related page here on SEO case study results from 39 Celsius).Ninety-seven percent (97%) of all search traffic goes through Google. […]

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Digital marketing is still the most effective at capturing more potential clients at the lowest cost of any law firm marketing tactics. And Google is at the top of the list of digital marketing tactics. (related page here on SEO case study results from 39 Celsius).

Ninety-seven percent (97%) of all search traffic goes through Google. So, for example, when someone is in a car accident, one of the first places they go for help is to Google to search for personal injury attorneys. And while Google Ads are also an effective option, the cost-per-click (CPC) can go as high as $900 or more depending on the search term and its economic value. 

Prefer watching a video of this content instead?

If you want injury case leads, part of your marketing mix must include search engine optimization (SEO) of your law firm’s website. Personal Injury law is a competitive space. But with an effective SEO marketing strategy, you can profitably capture these Google searchers.

Why Does SEO For Personal Injury Lawyers Matter?

  • Google organic is always on 24 hours per day, seven days a week, 365 days per year
  • Leads are warm, pre-qualified
  • Higher conversion rates from leads to customers than other channels
  • ROI from SEO marketing is one of the highest out of any marketing tactics
  • SEO is not dependent on whether you run ads or not
  • Grows brand presence

What Is Personal Injury SEO?

Personal Injury SEO is a process that involves quality website content prioritized based on injury case value along with technical website expertise skills to rank a law firm’s website for dozens of different personal injury search terms. 

There are the two core areas of SEO that you have to consider:

  1. 1
    Local SEO - Local Packs, Google Maps
  2. 2
    Traditional Organic SEO Listings

Let's take a look at each of these areas. 

Local SEO for Personal Injury Lawyers

Ranking in Local SEO results has to do with two core elements: 

  1. 1
    Your physical location
  2. 2

    How relevant are you to the category of personal injury attorney?

Below is an example of Google’s 3-pack of local results, as illustrated in red.

Personal Injury Lawyer SEO

Personal Injury Lawyer SEO

Personal Injury Lawyer SEO

Personal Injury Lawyer SEO

The local SEO process is very different from the Traditional SEO process and requires different strategies to rank. (Read our related post on, what is local SEO?)

Physical Location of Your Office

Google defines cities and towns in its own way. Therefore, if your law office is not physically located within the boundaries that Google has drawn, you have lower chances of ranking in the local 3-pack of results, regardless of the effort.

Here’s an example of how Google defines Temecula - notice the red dotted line (if you're in Temecula and searching for a Temecula SEO Company). 

SEO for Personal Injury Law Firms

SEO for Personal Injury Law Firms

SEO for Personal Injury Law Firms

SEO for Personal Injury Law Firms

Suppose your office is not located within these boundaries. Then, your chances of ranking in the local pack for “Temecula Personal Injury Attorney” are not as high as for a law firm within the boundaries. But this doesn’t mean you won’t rank for anything, but it will be harder for your office to show well for geographic-specific queries like this. 

Proximity To The Searcher

How close your law office is to the searcher is an important factor. The closer your law office is, the higher likelihood that you will rank well for that search phrase. Your proximity is only one factor affecting your law firm rank. And if your marketing agency is ineffective at local SEO, being close to the searcher won’t help you. 

If you’re starting a new office or have the opportunity to move your office, think long and hard about where to locate it, as this will affect the exposure and clicks you receive in local searches and within maps.  

NAP (Name, Address, Phone) and Citations

Consistency in your law firm’s name, address, and phone number throughout the web is a significant component of Google’s local ranking algorithm.

Google uses other sites (aka citations), such as Yelp (related post here on Yelp Ads), Superpages, other legal directories, etc., as third-party validators that you are who you say you are and that your location is accurate.  

Is it consistent when Google visits these other sites and finds information about your law firm? The last thing Google wants to do is serve a result in a local 3-pack that could be potentially incorrect because that would lead to a poor user experience for the searcher. Therefore, building up a solid and accurate citation list is a significant factor in ranking in Google local searches. 

Law Firm Name

Your law firm’s name plays a role in your rankability in local searches and on maps. If your company name has keywords in it, you will have a better chance, with all things being equal, of ranking higher than a competitor that doesn’t have keywords in their name. In addition, geographic terms (i.e., the city or town) or industry category terms (personal injury, attorney, lawyer, law firm) affect your firm’s rank ability. 

Traditional Organic SEO Listings

Ranking here has to do with content and on-page SEO factors primarily. Below is an example highlighting a traditional organic listing. (read our related post on How To Get Your Website On Google’s First Page for more detailed tactics and strategies)

SEO for Personal Injury

SEO for Personal Injury

SEO for Personal Injury

SEO for Personal Injury

But…

Stay with me here…

The above image paints a simplistic picture of injury law firm SEO.  

What is essential to recognize is that there are more than 12 different places within Google Search Engine Results Pages (SERP) that you can rank your site within (you can read more about these other places here). Each location has a different approach and strategy to rank. Therefore, an SEO strategy should take a holistic approach to maximize your law firm’s presence in these places. The best analogy to ranking in Google is comparing it to the shelf space at a grocery store - the more spots you occupy, the more likely you will win the click and book a new injury client.  

Here’s a list of some of the features you can rank in:

  • Featured Snippets - these are in position zero above all the other results at the top of the page (related post here on zero-click Google searches)
  • People Also Ask - another opportunity to rank your site with Q & A
  • Image search and the Image tab
  • Videos: you can rank videos on the Video tab or videos blended into the regular search results (related post here answering the question of, does video help SEO).

Read this additional post for a deeper dive into the top places you can rank your site in Google. And an additional article on creating an SEO funnel of content where we used personal injury as an example. 

And so, the bottom line is that you need content plus SEO to rank well in the traditional organic search results. Without content, you will have minimal presence in Google. (read our case study on content marketing and SEO and another on why content marketing and SEO are necessary for additional insights).

And content requires a data-driven approach. We can uncover search volume and economic value behind the hundreds of topics and questions people search for. A data-driven plan allows you to create content with a purpose prioritized by economic value - not all search terms or keywords are created equal. 

Next, Content Organization 

 The SEO SILO and Content Hub Strategy are essential in PI. Basically, it just means organizing your content around themes.

Because PI is so competitive, your content should be well organized. And in this case, organized around geographic areas that you want to rank in. For example, if you’re in San Diego, you would first organize content around San Diego since it’s the largest city in the county.

Here's an example: San Diego Personal Injury Attorney, Car Accident Attorney San Diego, Wrongful Death Attorney San Diego, and so on. 

Next, perhaps you optimize around Carlsbad, CA, and those related PI phrases.

Content Hub, Silo Implementation

URL Structure

Use URL structure and selective internal links between related posts to pass internal link equity between similar pages. For example, for the URL structure, you might use:

  • mywebsite.com/san-diego-personal-injury-lawyer
  • mywebsite.com/san-diego-personal-injury-lawyer /car-accident-attorney
  • mywebsite.com/san-diego-personal-injury-lawyer/wrongful-death-attorney

And if you optimized for Carlsbad, then you create URLs where San Diego is replaced with Carlsbad.

The benefit of this URL structure is that it shows a hierarchy of related content to search engines and users.

URL Structure

In addition, you would also support this site organization with internal links between related geographic pages – so, the San Diego personal injury page would link to the San Diego car accident page, and so on.

Organizing content this way has many SEO benefits. First, it’s organized well for users and search engines, and with the internal links you’re passing link equity between related pages, improving the SEO signals.

Your Next Steps

  1. 1
    Schedule a no-pressure 15 min introductory call with us to find out if we're a good fit
  2. 2
    We will prepare and send you a proposal outlining our proposed scope of work and costs based on your law firm's needs 
  3. 3
    We'll schedule a kickoff meeting and begin work on your digital strategy

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Case Study: Up To 10X Lower Cost Per Lead For Attorneys, LSA vs Google Ads https://www.39celsius.com/case-study-up-to-10x-lower-cost-per-lead-for-attorneys-lsa-vs-google-ads/ https://www.39celsius.com/case-study-up-to-10x-lower-cost-per-lead-for-attorneys-lsa-vs-google-ads/#respond Tue, 24 Aug 2021 00:02:41 +0000 https://www.39celsius.com/?p=7699 Local Service Ads (LSA) Are Your Best Ad ChoiceIn this post, I present a case study showing the cost per lead differences between 3 different LSA legal niches. And I also compare the cost differences between LSA and the more traditional Google Ads (PPC).  Our case study covers 3 different legal fields - Immigration, Personal Injury, […]

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Local Service Ads (LSA) Are Your Best Ad Choice

In this post, I present a case study showing the cost per lead differences between 3 different LSA legal niches. And I also compare the cost differences between LSA and the more traditional Google Ads (PPC). 

Our case study covers 3 different legal fields - Immigration, Personal Injury, and Criminal. And in every case, LSA produces lower cost per lead by up to a 10x compared to Google Ads! (a related post here on personal injury attorney SEO).

But first, some background information on LSA ads if you're not too familiar with them.

What Are Google (LSA)?

LSA (also sometimes referred to as Google Screened Ads) are Google ads are a relatively new ad product from Google that appear at the very top of a Google Search Results Page above all other Google results. LSA also appear above Google pay-per-click ads.

Here's an example that shows 3 LSA at the top of the page - the LSA show first, then  Google Ads (PPC), then the non-paid organic results. 

google local service ads for immigration attorney

Google Local Service Ads For Immigration Attorney

example local service ads for immigration attorney sml

Google Local Service Ads for Immigration Attorney

To be eligible to show for LSA you have to submit an application to Google and pass its background checks. For attorneys, Google wants to see your licensing, how long you have been in business, etc.

Keep in mind, however, you do have to be licensed in the state your ads show so you will not be able to run ads if you or someone in your firm is not licensed in that particular state and added to your LSA account. The approval process can take up to 2 weeks or more after you submit everything to Google. But once your account is approved, your ads will show with the Google Screened badge. 

When someone clicks on your LSA ad, they go to your LSA page in Google, not your website. Your LSA page has more information about your firm and contact information. Leads can call you or message you from the LSA ads directly and you have a permanent record of all the leads.

Google is keeping this traffic on your Google LSA page and not sending it through to your site. 

LSA Ad Full Attorney Profile

LSA Ad Full Attorney Profile

LSA Ad Full Attorney Profile

LSA Ad Full Attorney Profile

How and When Do My LSA Show?

LSA for attorneys are eligible to show in Google search results once you are approved. How often you show and when you show is partly based on your bidding and budgeting, among other factors. 

LSA are eligible to show when someone types a query into Google using keywords, such as, Immigration Attorney Near Me, Personal Injury Attorney Near Me, or Criminal Defense Attorney Near Me. This is similar to how the more common Google Ads (PPC) are triggered to show in a search result to users, but that's the only similarity between the two Google ad products. 

Not Keywords, Job Types

Unlike Google Ads, LSA are set up by predetermined legal categories (i.e. Immigration, Criminal, Personal Injury, etc) that you choose and then sub-specialties (referred to as Job Types), but not by keywords as is the case with the more common Google Ads. See below screenshots.

Your LSA ad competes with the other attorneys that are bidding for those law categories and specialties as well. But your LSA ad does not compete with the typical Google Ads (i.e. Google PPC) which show below LSA ads. 

Immigration Attorney LSA Job Types

Below is an example of the 11 Job Types within the Immigration attorney category that you can target. Each Job Type can be toggled on or off:

immigration attorney lsa job categories

Immigration attorney LSA job categories

immigration attorney lsa job categories

Immigration Attorney LSA Job Categories

Personal Injury Attorney LSA Job Types 

personal injury lsa job types

Personal Injury LSA Job Types

personal injury lsa job types

Personal Injury LSA Job Types

Criminal Defense Attorney LSA Job Types

criminal defense attorney LSA legal job types
criminal defense attorney LSA legal job types

Are LSA More Effective Than Google Ads/PPC?

In many situations, if your goal is only leads, LSA can be a more effective strategy than Google Ads. LSA are strictly bottom of the funnel lead generation - meaning people that typically need help now. And we have seen LSA that produce leads that cost up to 10x less than a Google Ads (PPC) campaign.

But with LSA, you are not advertising mid-funnel or upper funnel, there's no branding - meaning you are not advertising to people that are further away from converting to a lead right now. So with LSA there's no retargeting, no Display Ads, no YouTube ads, just search targeting for leads that are bottom-of-the-funnel. 

What Makes LSA Ads Effective At Lead Generation?

  1. 1
    LSA owns the real estate at the top of search results page and thus all the attention of searchers
  2. 2
    LSA are cost per lead, NOT cost-per-click (CPC)
  3. 3
    Cost per lead with LSA ads is often less than even the CPC in Google Ads
  4. 4
    Significantly lower cost per lead compared to Google Ads (PPC)

And if a lead was not valid, for example, it was for the wrong category of legal services or job type, or it was a sales call, you can contest the lead and ask Google for a refund. Google records all the calls so there's a history of what the person is looking for. Google seems reasonable when contesting illegitimate or incorrect leads and credits you - typically the next billing cycle. 

As a side note, we have found that the Google Ads (PPC) cost-per-click for many search terms goes up by 30% - 50% or more when LSA ads show. Google is cannibalizing it's own PPC ads with LSA. 

LSA Cost Per Lead For 3 Different Law Services

The below bar chart shows the cost per lead results for 3 different attorney categories: Immigration, Criminal, and Personal Injury. 

cost per lead for LSA ads for attorneys

Cost Per lead For LSA Ads For Immigration, Criminal, and Personal Injury Attorneys

cost per lead for LSA ads for attorneys

Cost Per lead For LSA Ads For Immigration, Criminal, and Personal Injury Attorneys

Cost Per Lead (CPL) Comparison : LSA vs Google Ads

To make this comparison simpler between LSA and Google Ads, let's look at the CPC (cost-per-click) for Google Ads and then estimate a reasonable website conversion rate for click traffic.

CPC & CPL For Immigration Attorney Keywords in Google Ads

For Google Ads, the CPC for immigration keywords ranges from $13 - $20 per click.

cpc costs for immigration attorney keywords in google ads

CPC costs for Immigration attorney keywords in Google Ads

cpc costs for immigration attorney keywords in google ads

CPC costs for Immigration attorney keywords in Google Ads

To get a conversion and an actual customer, it's reasonable to assume perhaps 10% of that click traffic will convert to a lead (your mileage will of course vary, but that's a reasonable conversion rate to use). So if your website is converting 10% of its traffic then your cost per lead (CPL) from Google Ads would cost approximately $130 - $200.

LSA CPL for Immigration Attorneys

Now compare the Google Ads CPL above to that of LSA cost-per-lead (CPL) below. In the below table, we captured 208 leads in 1 month at an average cost of $31 per Immigration lead! That is a 6x or 7x difference in cost per leads by using LSA!

immigration attorney LSA leads line chart

Immigration Attorney LSA Leads Line Chart - 1 Month

immigration attorney LSA leads line chart

Immigration Attorney LSA Leads Line Chart - 1 Month

Immigration Attorney Services CPL Comparison: LSA vs Google Ads

LSA Cost Per Lead (CPL) Immigration Services

LSA Cost Per Lead (CPL) Immigration Services

LSA Cost Per Lead (CPL) Immigration Services

LSA Cost Per Lead (CPL) Immigration Services

CPC & CPL For Criminal Defense Attorney Keywords in Google Ads

In Google Ads, the CPC for criminal defense words costs between $53 and $75 per click. 

cpc costs for criminal attorney keywords in google ads

CPC Costs For Criminal Defense Attorney Keywords Google Ads

cpc costs for criminal attorney keywords in google ads

CPC Costs For Criminal Defense Attorney Keywords Google Ads

To get an actual criminal defense customer, we assume 10% of that click traffic converts to a lead so your CPL from Google Ads would cost approximately $530 - $750. Compared to immigration, we can see as the space becomes more competitive so do the leads.

LSA CPL for Criminal Defense Attorneys

Now compare the Google Ads CPL for criminal defense attorney keywords above to that of LSA CPL below.

In the below table, we captured 42 leads in 1 month at an average cost of $111 per criminal defense lead! That is a 5x or 7x lower cost difference per lead by using LSA versus Google Ads.

Criminal Defense Attorney LSA Leads For 1 Month

Criminal Defense Attorney LSA Leads For 1 Month

Criminal Defense Attorney LSA Leads For 1 Month

Criminal Defense Attorney LSA Leads For 1 Month

Criminal Defense Attorney Services CPL Comparison: LSA vs Google Ads

LSA vs Google Ads CPL for Criminal Defense Attorney

LSA vs Google Ads CPL for Criminal Defense Attorney

LSA vs Google Ads CPL for Criminal Defense Attorney

LSA vs Google Ads CPL for Criminal Defense Attorney

CPC & CPL For Personal Injury Attorney Keywords in Google Ads

In Google Ads, the CPC for Personal Injury keywords costs between $195 and $300 per click (more than that if you are chasing "car accident" phrases). 

cpc costs for personal injury attorney google ads

cpc costs for personal injury attorney google ads

cpc costs for personal injury attorney google ads

cpc costs for personal injury attorney google ads

To get an actual personal injury customer, we assume 10% of that click traffic converts to a lead so your CPL from Google Ads would cost approximately $2000 - $3000 per lead. 

LSA CPL for Personal Injury Attorneys

Now compare the Google Ads CPL for personal injury keywords above to that of LSA CPL below.

In the below table, we captured 22 leads in 1 month at an average cost of $229 per personal injury lead! That is a 10x or more difference in cost per leads by using LSA versus Google Ads.

personal injury attorney LSA leads line chart

Personal Injury Attorney LSA Leads Line Chart

personal injury attorney LSA leads line chart

Personal Injury Attorney LSA Leads Line Chart

Personal Injury Attorney Services CPL Comparison: LSA vs Google Ads

LSA vs Google Ads CPL for Personal Injury Attorney

LSA vs Google Ads CPL for Personal Injury Attorney

LSA vs Google Ads CPL for Personal Injury Attorney

LSA vs Google Ads CPL for Personal Injury Attorney

Summary

So wrapping this up, LSA ads from Google are a far better option in most cases to generate qualified leads for attorneys. Your mileage will vary based on variables such as the your legal niche (i.e. Immigration, Personal Injury, Criminal, Family, etc), competition in your local market, your budget and more. But it's clear that these ads deliver far more economic value versus Google Ads for attorneys.

Google Ads are still useful, of course, but if your budget is limited and your primary goal is only leads then LSA might be a good option for you. But depending on the legal niche, your geotargeting, and other variables it can be challenging to produce the volume of leads you may need. 

Faq

Do Google Ads Work For Law Firms?

Are Google Local Service Ads Worth It?

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How A Lawsuit and Subpoena To Google Restored 8 Years Of Local SEO Effort https://www.39celsius.com/how-a-lawsuit-and-subpoena-to-google-restored-8-years-of-local-seo-effort/ https://www.39celsius.com/how-a-lawsuit-and-subpoena-to-google-restored-8-years-of-local-seo-effort/#comments Wed, 04 Sep 2019 01:33:45 +0000 https://www.39celsius.com/?p=5135 The Last Resort When Your Google Business Profile (formerly Google My Business) Listing Is Repeatedly Taken Down or Incorrectly Edited This post is about the process we went through with a Google My Business listing (known now as Google Business Profile) to restore it after it had been repeatedly and incorrectly edited with misinformation and […]

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The Last Resort When Your Google Business Profile (formerly Google My Business) Listing Is Repeatedly Taken Down or Incorrectly Edited

This post is about the process we went through with a Google My Business listing (known now as Google Business Profile) to restore it after it had been repeatedly and incorrectly edited with misinformation and falsely reported to Google as spam for violating its guidelines and terms of service. The intent was malicious and designed to harm the business. The results of these harmful efforts were frustrating and financially damaging to the company. I’ve been actively working in digital marketing for 20 years, but thankfully this was the first time I’ve ever had to pursue legal channels to stop the shenanigans.

The world of local SEO and Google My Business optimization is a street fight in many niches online. Those three coveted spots in Google’s local pack or on Google Maps are some of the most valuable real estate in any digital space.

Spammy Google My Business listings are prolific in Google Local results and Google Maps (you can read more about the extent of the problem here). Editing and reporting spam listings are a common practice among legit SEOs as helping to clean up the mess and ensure everyone is on an even playing field and adhering to Google’s guidelines.

Digitally savvy companies realize the extreme value and importance of ranking in local searches and within Google Maps. These companies invest considerable time and money by hiring SEO agencies over long periods to rank high organically in Google and within Maps (read our other related SEO articles).

But…

There are plenty of bad actors that want to see your hard-won efforts go away and no longer rank in Google Maps or Google Local Packs. Often these bad actors are competitors that can report false information about your listing to Google to have it suspended. Or they utilize tactics that go against Google My Business (GMB) guidelines to rank their listing ahead of yours – things such as keyword stuffing in the business name, and stuffing emojis into the GMB profile name to increase CTRs, as just a couple of examples.

There are simple tactics your competitors can use to make changes to your Google My Business profile that could change your rankings.

First, anyone can make edits to your Google My Business profile right within Google Maps. Part of Google Maps is crowd-sourced data.

The specific case I go into below had damaging edits made to its Google My Business profile. Edits such as updating the phone number to the wrong one or changing the name to the incorrect name. The saving grace with
those types of edits is that if you’re an “owner” listed on your Google My Business profile, notifications of these changes are sent to you as they happen, which gives you the chance to reverse the changes back to what they
should be.

The second damaging tactic that a competitor can use is to report your GMB listing to Google as not adhering to its guidelines. Often by reporting that your listing is spam in some form, such as:

  • Not existent
  • Duplicate listing
  • Virtual office

Once Google receives a spam report, the unfortunate reality is that Google will often suspend your listing whether the report is accurate or not. Google will put the onus on you to re-verify with them that your business is a legit profile adhering to its policies regardless of how often your listing is suspended or the fact that you have already verified it as a legit profile multiple times with proof.

Here’s an example…

A Short Story About One Well-Ranked Google My Business Listing Destroyed By False GMB Spam Reports

This particular GMB profile had an 8-year history of local SEO established. The profile had been showing #1 or #2 for dozens of some of the most expensive search terms in Google, where the average CPC in Google Ads ranged from $200+ to as high as $400 in some cases. The economic hit was hard as a result of the incorrect suspensions of the GBP profile (numerous times) for no reason other than someone repeatedly and falsely reporting it as spam or illegitimate.

From within Google Maps, people had been making edits to jack up this particular GMB profile for years (changes to the name, changes to the phone number, etc)…but these were things we would catch and revert. Google provides no way to lock down a profile, unfortunately, either.

Then the attacks escalated, and the GMB profile suspensions started coming in. We’d get the GMB listing restored, then within a short period, it would be suspended again…this happened frequently over and over in spite of the fact that days before the profile was re-verified.

If you’re not familiar with the process for reinstating your GMB profile, there are several steps. Often it means a phone call into GMB’s support line (Google no longer provides phone support), reviewing GMB’s guidelines and ensuring that, in fact, you are complying and eligible to show your business and then submitting a reconsideration request. The case study below reflected a GMB profile that was always eligible to show and adhered to GMB’s guidelines.

So each time this particular profile was incorrectly suspended due to competitors falsely reporting it, we would go through the typical process to get the Google My Business listing restored, which often began by calling the toll-free GMB support line (Google no longer provides phone support) or submitting a reconsideration request online. Sending pictures and videos of the physical office would often get the suspension lifted and the listing restored within a few days. Throughout the course of these suspensions, at one point, it got so bad we needed to leverage back-channel support at Google to help escalate the suspension issue and get the listing restored.

But, after numerous suspensions over a short period, one Google My Business suspension resulted in the listing staying down for 30+ days!

Brutal and devastating…especially when you consider the economic cost and impact to this local business that had invested 8 years of local SEO efforts – and remember that clicks from buying this traffic in Google averaged $200 – $400 per click and represented tens of thousands of dollars per month in ad spend nevermind the precipitous drop in revenue due to the loss of business! Losing your local search presence cannot be restored completely using Google Ads even if you had the budget to buy the traffic, and of course, there are no other competitive replacements for traffic like this.

This time, however, the typical process of restoring the listing didn’t work. Calls to the Google Business Profile team were not helpful (again, phone support is no longer offered), and reconsideration requests were not restoring the profile.

We got the canned response, give it more time. We called frequently, and it was the same general response. Nothing happened.

But for this one particular suspension that had gone past 30 days, eventually, someone we reached on the GMB support line restored the profile along with the reviews (sometimes the reviews are not restored at the
same time).

But Things Got Even Worse – Now We Were Buried In Local Search (i.e., Local Packs) and On Google Maps

Once the listing was restored, oddly, it was now buried in Google Search and on Maps! All prior reinstatements had resulted in restoring the listing to right where it was ranking prior. An old expression of doom came to mind at this point: where’s the best place to bury a body? On the second page of Google.

The profile had lost eight years of local SEO efforts – poof, gone…like snowflakes in a Houston summer.

Using Google Maps on mobile devices to navigate to the business even resulted in users being directed to a competitor. At the same time, the Google Insights dashboard of metrics from within the GMB profile showed that it was now only getting 16% or less of the prior impressions and clicks. The business was gone and nowhere to be found in search or Maps. This lasted for months!

What had happened?

An explanation from someone at the GMB support line didn’t make sense.

First, they stated it had been down too long (thanks to it not being restored sooner, which was, of course, entirely out of our control) and that, as a result, the original listing was deleted – my thought was, really? Did Google delete a GMB profile and its data? Google doesn’t delete anything. And the GMB listing was kept “suspended” for 30 days in spite of our calling in every other day to check on its status.

Then we reached out to the GMB team via social media for more insight and if they could restore the old listing. They said no, they could not. Then they followed up with us expaining: how you show on Maps and Search is related to organic algorithms, which we can’t control…and then adding insult to injury, they sent us a link about how to optimize a GMB profile. We even reached out to one of the leading search people within Google that interacts with SEOs regularly via social media, asking if it was typical to delete an established GMB listing and to have all your local SEO wiped out when reinstating a profile even though it was never in violation of any GMB guidelines…we got no response.

For months, we were now buried in Search and Maps, then…

We Filed A Lawsuit and Subpoenaed Google

Enough was enough. We filed a lawsuit and subpoenaed Google to uncover who was repeatedly and falsely reporting the GMB profile as spam and making incorrect edits to the GMB profile.

The first step in the legal process was to file the lawsuit against “Doe” – an unknown person since we had no idea who was editing and reporting the GMB profile and then from there, we could subpoena for the information. Once you know who is reporting the business, you can update the lawsuit.

An attorney at Google responding to the subpoena told us there are no recent edits made to the listing. Then we pointed out that the original 8-year-old listing was “deleted” per GMB support and he had to go back to the original GMB profile for the information.  Thankfully, that worked.

Although there is no way to know for sure, the result of this legal effort restored the original GMB profile along with the local pack and Google Maps rankings we had invested in for years. While we were grateful to be back ranking well, the damage of months with no exposure due to false spam reports was a big hit financially.

Why A Lawsuit Works

When you subpoena Google for this type of information, it first notifies the people that made these edits, or that reported your profile as spam, and then later, it sends you the information requested from the subpoena. This fact alone that Google contacts these people in advance to notify them that a lawsuit was filed and that it had been subpoenaed is likely enough to get someone to stop falsely reporting your Google Business Profile listing as spam and continuing to make illegitimate profile edits as well.

We have gone through this process numerous times, unfortunately, but in all cases, it has worked to stop the edits and Google Business Profile suspensions. 

If this has happened to you, I feel for you! It’s incredibly frustrating, and the channels for recourse are limited. This process is a burden, but at some point, enough is enough.

If you need help with this process, or SEO in general, feel free to reach out to us. Read more of our SEO case studies.

I appreciate and welcome any comments below.


Need help with your Google My Business page?

If you are having issues with your Google My Business page – false suspensions, not ranking well, reach out to us – we can help.

The post How A Lawsuit and Subpoena To Google Restored 8 Years Of Local SEO Effort appeared first on 39 Celsius Web Marketing Consulting.

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